Office 2000 Help and Support

Getting Help from Microsoft Product Support Services

You have several options for getting technical answers from Microsoft Product Support Services.

Support Online at Microsoft.com

For quick answers to simple questions, use the Microsoft Support Online search page, at http://support.microsoft.com/support/, to search the Microsoft Knowledge Base and other technical resources for fast, accurate answers.

Telephone support from Product Support Services

If your question is urgent and complex, you can call Product Support Services to get assistance from a support engineer.

Standard no-charge support

During business hours, you can receive unlimited free support for usability issues with any of the Office 2000 applications except Microsoft Access.

With your purchase of Office 2000 Professional or Office 2000 Premium, Microsoft also offers free support for your first four developer support incidents. Developer assistance includes help with macros, syntax, and demonstrating basic principles when you develop with Office applications; external database connectivity issues; and installation and configuration of server extensions on a compatible server.

In the United States and Canada, you can contact a support engineer by telephone Monday through Friday, excluding holidays.

• In the United States:

  (425) 635-7056

  6:00 A.M. – 6:00 P.M. Pacific time

• In Canada:

  (905) 568-229 for most Office 2000 questions

  (905) 568-3503 for questions about Microsoft Publisher 2000 and Microsoft FrontPage® 2000

  8:00 A.M. – 8:00 P.M. eastern time

Note   If Office 2000 was preinstalled on your personal computer, you are not eligible for free support from Microsoft. Contact your computer manufacturer for support. For more information, see your computer documentation.

Pay-per-incident support

If you need help after hours, or if you have used up your standard no-charge support options, you can purchase support on a per-incident basis. Support fees can be billed to your VISA, MasterCard, or American Express card.

In the United States and Canada, you can call a support engineer at the following locations with questions about using any Office 2000 application (except Access).

• In the United States:

  (800) 936-5700

  24 hours a day, 7 days a week, excluding holidays

  $35 US per incident

• In Canada:

  (800) 668-7975

  8:00 A.M. – 8:00 P.M. eastern time, Monday – Friday, excluding holidays

  $45 CDN plus tax per incident

For questions about Access or developing software applications with Office 2000, you can reach a support engineer at the following locations.

• In the United States:

  (800) 936-5500

  24 hours a day, 7 days a week, excluding holidays

  $95 US per incident

• In Canada:

  (800) 668-7975

  8:00 A.M. – 8:00 P.M. eastern time, Monday – Friday, excluding holidays

  $45 CDN plus tax per incident

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E-mail support from Product Support Services

If your question isn’t urgent, you can send an e-mail message to a Product Support Services engineer by means of a Web page and get an e-mail response back within one business day. You can attach files to your e-mail message. Submit questions on the Microsoft Support Online search page at http://support.microsoft.com/support/.

Note   Except for having round-the-clock availability, standard no-charge support and pay-per-incident support through e-mail are subject to the same limitations and fees as telephone support.

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TTY/TDD support

Teletypewriter/telecommunications device for the deaf (TTY/TDD) support is available Monday through Friday, excluding holidays, as follows:

• In the United States:

  (425) 635-4948

  6:00 A.M. – 6:00 P.M. Pacific time

• In Canada:

  (905) 568-9641

  8:00 A.M. – 8:00 P.M. eastern time

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Fax support

FastTips is a fax-back service providing Knowledge Base articles and answers to common questions. Use your touch-tone telephone to call the following number:

(800) 936-4100

Then follow the prompts to hear recorded answers to your technical questions, obtain a catalog of available information, or order items by fax.

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Business support services

There are a variety of support packages designed for businesses. To learn which package best meets your needs, go to the Microsoft Product Support Services Web site at http://www.microsoft.com/support/.

You can also call (800) 936-3500 for information about accounts for small to medium-sized businesses and (800) 936-3200 for large, enterprise businesses.

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On-site, multivendor, or proprietary product support

Microsoft Certified Solution Providers (MCSPs) and Authorized Support Centers (ASCs) specialize in providing support packages for hardware, network, and software products from both Microsoft and other vendors.

For more information about MCSPs, call (800) 765-7768 or go to the Microsoft Certified Solution Provider Web site at http://www.microsoft.com/mcsp/.

For more information about ASCs, contact your Microsoft account representative, or go to the Microsoft Product Services Support Web site at http://www.microsoft.com/support/.

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Support outside the United States and Canada

For information about support available in other countries, contact the Microsoft subsidiary that’s nearest to you. For a list of Microsoft subsidiaries worldwide, click About Microsoft Product on the Help menu in any Office application. Then, in the About Microsoft Product dialog box, click Tech Support.

Note   Support outside the United States and Canada might vary. Microsoft support services are subject to then-current prices, terms, and conditions at Microsoft, which are subject to change without notice.